Shipping policy

Clear and Responsive Shipping Support

ORDER CONFIRMATION ASSISTANCE

Didn't Receive Your Order Confirmation? Don't Panic!

Confirmation emails are typically dispatched immediately after placing an order. If you haven't received one within 24 hours, reach out to us at info@cleverbrowns.com, and we'll promptly address the issue.

TRACKING YOUR DELIVERY

Concerns about your order's whereabouts?

Feel free to contact us via email at info@cleverbrowns.com or engage with our live chat support between 9AM-6PM GST for real-time assistance.

DELIVERY SPECIFICS

Questions about delivery addresses, P.O. Boxes, or military addresses?

We currently do not deliver to P.O. Boxes or military addresses. Please provide a residential or commercial address for a seamless delivery experience.

MISSING ORDER?

What to do if your order goes missing?

In the unfortunate event of a missing order, reach out to us promptly at info@cleverbrowns.com with your order details, and we'll investigate and resolve the issue.

ADDRESS UPDATES

Need to change your shipping address?

Certainly! If you require a change within the same city, contact the courier directly and keep us informed by emailing us at [your email].

RECEIVING ORDERS

Can someone else receive your order on your behalf?

Absolutely! Ensure a smooth delivery by notifying the courier in advance. We value your convenience and cooperation in making your delivery hassle-free.

PRESENT AT DELIVERY?

Is your presence required at the time of delivery?

Yes! Our deliveries are signed for and can be received by anyone at the provided address. For online payments and contactless deliveries, your package may be safely left at your doorstep.

Happy Shopping!