Refund policy
Your Satisfaction, Our Priority
We are delighted to accept returns and exchange requests within 12 days of your package's arrival. To ensure a smooth process, kindly adhere to the following conditions:
- The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
- Due to hygiene reasons, underwear, masks, and socks cannot be exchanged or returned.
- The returns parcel must contain the return label and invoice. Failure to comply with this guideline may result in process delays and rejection.
- Exchanges occur in the form of Store Credit, issued against the full price of the returned item.
- For sale items exchanged after the conclusion of the sale event, the Store Credit issued will be equal to the current (or original) retail price of the item.
- Store credit issued against the exchange request is valid for 12 months from the date of issuance.
- Promotional offers such as "buy 1 get 1 free" or "buy 1 get 1 or percentage off" are exempt from refunds. However, exchanges for these offers will be processed following our standard terms.
- Items purchased with Store Credit may be subject to a shipping fee at checkout, depending on the order value of the new purchase. Refer to our shipping policy for detailed information on shipping fees and free shipping thresholds.
- It is the customer’s responsibility to ensure that the returned item matches the exchange request. Any discrepancy may result in the rejection of the exchange request.
- Items purchased through Store Credit (against an exchange request) cannot be exchanged.
Your satisfaction is our commitment, and we appreciate your cooperation in adhering to our exchange and return policy.
Happy Shopping!
CONTACT
For any assistance, feel free to reach out to us:
Email: Support@cleverbrowns.com
WhatsApp: +971 585 387 995
We're here to help!